How to Cancel Shopee Food If You Order Wrong

Lutfi

How to Cancel Shopee Food If You Order Wrong

Rancakmedia.com – Here's how to cancel Shopee Food if you make a mistake in your order. If you are a beginner, you can apply this method at home easily without worrying, please read the information below.

This is very important information for you, with information like this, you can easily cancel orders on the largest marketplace in Indonesia.

In fact, it cannot be denied that there is always a reason to cancel an order, both on Shopee and Lazada. Reasons for canceling items can be due to orders placed a long time ago, purchasing new items, or errors in ordering items.

Whatever the reason, Shopee Indonesia is friendly because all users are allowed to cancel paid orders even though the goods have been received.

You can cancel an order in various ways, whether the order has been paid for or not, cash on delivery and other methods. So, how do you cancel an order on Shopee, either on Shopee Food or Shopee in general.

Terms and Conditions Cancel Shopee Food

Of course, Shopee also has several policies if you want to cancel an order on Shopee. Before using the method that we will provide information about below, it's a good idea to first study the terms and conditions and make sure your order meets the criteria so that the process runs smoothly. The following are the terms and conditions for canceling Shopee Food.

If a buyer orders several items at the same store at the same time and wants to cancel one of the items ordered, this cannot be done. Shopee only allows buyers to cancel orders entirely.

Likewise with the seller. If a buyer orders multiple items at once, the seller cannot choose which items to cancel, but must cancel them all.

If the product is already on the Packaged tab, buyers can request cancellation for some products, but sellers still cannot choose this for some products.

Cancellation can only be made once per order. If the seller rejects the cancellation request or the buyer cancels the order cancellation request, the function can no longer be used.

How to Cancel Shopee Food

So, here's how to cancel an order on Shopee Food. Order cancellations also often occur when someone changes their mind about buying groceries via online applications. So it's not just orders at ShopeeMall.

So how do you cancel a ShopeeFood order? You can see the steps for canceling if your Shopee Food order is not suitable, see the following information:

  1. Go to the food ordering page.
  2. Click the cancel order menu below.
  3. Select the reason for canceling the order.
  4. Click the cancel order menu again to confirm.
  5. Done.

If you want to give a more detailed reason, you can go to the "Report your problem here" menu in point 3. Write a clear reason and if you want more detail, attach a photo. After that, click the cancel order menu. That's it!

You need to remember, if you complain to Shopee Food by canceling an order, whether it's because it's taking too long, you need to understand the existing ethics. Convey complaints in polite language, don't insult other people.

How to Cancel an Order on Shopee that Hasn't Been Paid

If you can't pay for a wrong order on the Shopee app, you can cancel it entirely. It's even easier because you don't have to wait for a refund or refund from Shopee as if you were canceling a paid order.

Both your sellers and buyers can cancel unpaid Shopee orders. You can do this via the Shopee website or application, here are the steps.

Via the Shopee Website

Alternatively, if you are too lazy to install the Shopee application, you can just cancel the Shopee order via the website. No need to bother, you don't need to install any applications.

  1. Visit the shopee.co.id website using the browser of your choice (preferably Google Chrome)
  2. Log in with your Shopee account
  3. Click the profile menu at the top right
  4. Click the my orders menu on the left
  5. Click the unpaid menu tab
  6. Click the order details menu and select the order to cancel
  7. Once you are sure you want to cancel, click the cancel order button
  8. Click the Yes button to confirm the question.

Via the Shopee Application

If you have the Shopee application, the method is much easier because it can be done via smartphone. This method can be used by both sellers and buyers. Read more below:

By Seller:

  1. Open Shopee app
  2. Log in with your Shopee account
  3. Click my profile menu
  4. Click my shop menu
  5. Click my sales menu
  6. Click the unpaid option or to send or sent
  7. Click the order you want to cancel
  8. Select the reason for termination
  9. Click the Confirm button

Buyer's Option

  1. Open the Shopee app
  2. Log in with your Shopee account
  3. Click my menu
  4. Click the unpaid option
  5. Click the order you want to cancel
  6. Scroll down to click the cancel order button
  7. Click the Yes button to confirm the question “Are you sure you want to cancel this order?”.

How to Cancel Shopee that Has Been Paid

If you have paid for your order using your ShopeePay balance, you can still cancel the wrong order.

However, the buyer must cancel it first and then wait for the seller's confirmation before the order can be canceled and the money returned. Here are the steps:

By Buyer

  1. Open the Shopee app
  2. Log in with your Shopee account
  3. Go to my menu
  4. Click the packaged option
  5. Click on the item you want to cancel
  6. Click the cancel order button
  7. Click the Yes button to confirm order cancellation

By Seller

  1. Open the Shopee app
  2. Log in with your Shopee account
  3. Go to my profile
  4. Click my shop menu
  5. Go to my sales page
  6. Click the item with the status requires delivery that you want to cancel
  7. Click the item and then click the reply button
  8. Select the reason for cancellation then click the Confirm button

As reported by the Shopee website, it takes around 1×24 hours to return the money. It all depends on the payment method you use to pay for the order. So be patient!

Shopee Automatic Cancellation

Apart from the cancellations you can make, you can also easily leave the wrong order until the order is canceled automatically.

As you know, after checking your order, you have 2×24 hours to pay for the order. Sellers are given 1×24 hours to process orders.

If within this time period the buyer has not paid for the order or the seller does not respond to the order after the specified time period, the Shopee system will automatically cancel the order without confirmation from both parties.

So if you are too lazy to cancel yourself, you can also wait for the time limit to expire so that the wrong order is automatically cancelled.

FAQ

Below is a question and answer session where we will provide brief and clear information:

What if the Shopee Food Order Doesn't Arrive

If you have not received your order but the order status has been completed by the ShopeeFood driver, please contact ShopeeFood Customer Service at 1500702.

How Much is the Salary of Shopee Food Drivers

Average driver salary Shopee Foods ranges from IDR 100.000 to IDR 175.000 per day. This nominal value comes from main income and incentives. Meanwhile, not many drivers earn IDR 200.000/day.

Who Pays for Shopee Food Discounts?

Menu discount promotions are fully borne by the merchant and the commission is determined based on the promotional price.

Can ShopeeFood Get Free Shipping

The same features as Gofood and Grabfood, Shopee Food also offers many promos for all transactions in this effort. Starting from 40.000 Shopee Food Coupons, 100 Shopee Food Coupons discount up to 60% discount and unlimited free shipping.

Conclusion

If your order on the Shopee food application is wrong, you can cancel the order on Shopee completely. If you are a seller or buyer, you can cancel Shopee orders that have not been paid for.

You can do this in 2 ways, namely via the website or the Shopee application. That is the article that we can convey above, hopefully the information we have provided above is useful for everyone.

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Lutfi

Hi, let me introduce myself, Lutfi Hulasoh, I am a writer and techno blogger. I started creating a personal blog writing informative articles about the latest trends and developments in technology. My writing covers a wide range of topics, from mobile applications to artificial intelligence, and I can also provide easy-to-understand explanations to help readers understand complex concepts.