Causes of Indihome and Telkomsel Service Disruptions

Rancakmedia.com – IndiHome Internet service is said to be a hassle. Several IndiHome users complained that today, Sunday (19/9/2021), the internet service was slow around 18.30 WIB.

Indihome stated that their service experienced network disruptions which resulted in slow internet signals for its users.

The news was announced via his official Instagram account. Identify whether the problem occurs due to network interrupts.

"We're fixing it," they wrote.

On Twitter, users have been complaining since afternoon about the sluggishness of Indihome's Internet network.

Today, Sunday 19 September 2021, netizens using the Indihome Internet Service are complaining about slow internet service problems.

Responses from Telkom and Telkomsel

Regarding this complaint, Telkom's SVP of Corporate Communication & Investor Relations has been contacted by Kompas.com, Ahmad Reza. His party said, when contacted, Friday (19/9/2021) at around 17.33 WIB, there was a disruption to the Jasuka sea cable communication system (Java, Sumatra and Kalimantan) for the Batam-Pontianak section.

This disruption has an impact on the quality of fixed and mobile internet services provided by TelkomGroup in various regions in Indonesia. Ahmad Reza, representing Telkom's management, apologized for the difficulties customers might experience. “For this event, I apologize.

We have circulated traffic directly to Batam as an alternative communication route, so that service quality can return to normal shortly before midnight today,

His party admitted that at that time it was still determining the source of the interference. "I hope that these disturbances can be overcome and TelkomGroup services can return to normal soon," he added.

Apology

Meanwhile, Telkomsel's Vice President of Corporate Communication, Denny Abidin, also regretted the technical difficulties in East Java, Bali, Nusa Tenggara, Natuna Island, Kalimantan, Sulawesi and Papua, especially when contacted individually.

"We and TelkomGroup are currently trying to identify the source of the disturbance and prioritize the speed of recovery of internet service access in all affected areas," said Denny, contacted separately, Sunday (19/9/2021).

However, he added, telephone and SMS services are usually still accessible. "We apologize for this and appreciate the loyalty of customers who always entrust their services with solutions," he added. He added, Telkomsel will periodically update the service recovery process.

Conclusion

Telkom SVP Corporate Communication & Investor Relations has been contacted by Kompas.com, Ahmad Reza. On Friday (19/19/2021), there was a disruption to the Jasuka sea cable communication system (Java, Sumatra and Kalimantan) for the Batam-Pontianak section.