How to Return Goods on Shopee COD 100% Successfully

Lutfi

How to Return Goods on Shopee COD

Rancakmedia.com – Are you looking for how to return goods on Shopee COD? Well, you are in the right place to find out how to get out of this problem, so please read this article until the end.

Consumers often feel dissatisfied or experience problems using Shopee's cash on delivery service. Of course, if the product is not suitable, you are obliged to return the COD Shopee item for fairness.

Understanding COD in General

If you don't know, COD is the abbreviation for Cash On Delivery. Word for word we know that this term comes from English.

Cash means cash while On Delivery means when it is sent. Literally, cash on delivery means cash payment when the goods are sent and arrive at their destination.

According to the origin, what is meant by cash on delivery is a means of payment in buying and selling transactions, where consumers pay when the goods ordered arrive at their destination.

In the case of buying and selling transactions using the cash on delivery payment method, the buyer makes payment when the goods they have purchased arrive at their home or at a predetermined place. In other words, the seller and buyer meet directly at the agreed place to complete the transaction.

In general, cash on delivery can only be done if the seller and buyer are in the same city. Meanwhile, payment is usually in the form of cash, check or giro depending on the agreement between the buyer and seller.

Cash on delivery can be used to send various types of goods with cheap and affordable shipping costs. Apart from that, JNE COD and other expeditions are also very easy and there are pick-up options.

Returning goods cash on delivery Shopee allows you to complain to the seller if you receive a product that is damaged, incomplete or even inappropriate. In principle, Shopee cash on delivery items must be returned by attaching evidence in the form of photos or videos.

Now delivery services that offer cash on delivery on Shopee include Shopee Express Standard, Shopee Express Save, ID Express, J&T Economy and also J&T Express. You can return Shopee items in cash upon delivery by following the correct terms and procedures.

Terms and Conditions for Returning Shopee COD Goods

Of course, consumers who return goods received from Shopee can do so subject to applicable regulations. Basically the delivery status must not be received and the user must not click the Order Received button.

You have a maximum of 3 days to review Shopee cash on delivery items. If it is not suitable or the item is damaged, you can request a refund or item.

Then the process for returning goods on Shopee COD is more or less the same as other delivery methods. So what are the provisions for returning Shopee COD goods?

  1. Consumers have 3 x 24 hours to check the goods, if they are not suitable, they can request cash on delivery.
  2. Customers need to prepare evidence in the form of unboxing videos and photos of the items they want to return.
  3. Photos of the condition of the packaging if damage occurs during transit and photos of the contents of the packaging if the product is incomplete.
  4. Photo of valid shipping label with tracking number.
  5. Chat with the seller on Shopee and report any problems with the goods sent.
  6. Provide proof of delivery status from Shopee app.
  7. Recipient photo.
  8. Provide a clear reason for returning COD Shopee items.
  9. Ready to return Shopee Cash on Delivery goods within a maximum of 5 days after application approval.
  10. Damage or loss of goods is not the responsibility of the consumer. If the goods become problematic due to consumer actions, complaints cannot be made.

Goods Return Documents on Shopee COD

Consumers must provide concrete evidence so that returns can be processed quickly. Then the special conditions for receipts for cash on delivery of goods as follows apply.

  1. Prepare at least 3 photos that explain the condition of the item.
  2. Maximum file size is 10 MB per photo.
  3. Prepare a video with a duration of 1 minute and a maximum size of 30 MB.
  4. Photos and videos must look clear, not blurry and pixelated.
  5. Especially for damaged products, use close-up photos or videos to make it clearer.
  6. Especially for fake goods, it is recommended to use video as evidence.
  7. Provide the seller with a screenshot of the chat or chat history.

Examples of Items to be Returned

What about examples of photos or videos of the items to be returned? It all depends on the reason you are returning Shopee Cash on Delivery items, each has its own criteria as follows.

Damaged goods

  1. Clearly indicate items that are not working.
  2. If possible, record a simulation of product use by providing an explanation.
  3. Make sure the shipping information on the package is legible and matches the shipping notes.
  4. Show the packaging of the goods received, both outside and inside.

Incomplete

  1. Please indicate the number of items received clearly on the package.
  2. Look at the shipping details to see if they match the tracking number.
  3. Show the packaging of goods from the outside and inside.

Wrong Item

  1. View all received items clearly.
  2. Look at the delivery data and read it correctly according to the receipt.
  3. Take photos of the outside and inside of the package.

Imitation goods

  1. Document the process of scanning QR codes on items received to verify their authenticity.
  2. Direct comparison of the original product with the item received.
  3. Comparison of the packaging of the original item and the item received.

How to Return Shopee COD Items

So how do you return Shopee COD goods? Of course, it's easier if you use the Shopee application because you can directly access the return menu if something doesn't suit you.

You are required to take photos and videos as proof of the process of receiving the goods so that you don't just send them back. Below we show you how to return Shopee cash on delivery items in full order.

When the courier arrives and sends the goods cash on delivery, please accept it. Next, prepare your cellphone or other recording device.

  1. First take a picture of the package and the receipt number.
  2. Continue by taking a video of unpacking the package from the packing section and then looking at the delivery receipt number. Note until the item is out of the box and then make sure it is clear. After you have finished taking photos, take photos from almost the same angle as the product page.
  3. If there is damage or the goods are not suitable or other problems, you can chat to the seller then take a screenshot as proof. To return goods on Shopee COD, please open the Shoppe application then press my menu
  4. If you have entered your Shopee profile, continue by pressing the send menu
  5. My order appears, please look for the items sent. Be careful not to click on the accept order button but on the item writing area to enter it
  6. After entering the details of your order, simply scroll to the bottom of the screen and click the “Send Back” button.
  7. The menu appears again, you can go straight to selecting the reason
  8. Continue by selecting one of the reasons for returning the relevant Shopee Cash on Delivery item.
  9. As the next method, please press add photo, then upload a photo of the packaging and contents of the item and chat with the seller.
  10. Then in the explanation menu, enter briefly and clearly the reason for returning the goods to Shopee COD.
  11. After that you can press select solution to choose how you want to restore it
  12. You can choose the return and refund menu or refund (partial or full) without returning the goods. It would be better if you choose to return the goods and funds so that all parties do not suffer losses.
  13. The refund will then be displayed and press submit
  14. After that, just press submit to confirm
  15. A return details menu will appear along with a notification that your request has been successfully sent.
  16. Wait for notification from email or the Shopee application that the return has been successfully received. After that, enter my order and press your return details.
  17. Next there is a status waiting for you to return the goods, then there is a maximum time limit. Continue pressing Select delivery service
  18. You can choose free drop-off shipping, so you won't be charged anything. Next press Confirm
  19. After that, delivery information will appear, please save the receipt number.
  20. Pack the items received neatly, followed by preparing paper and pens. Write the receipt number from Shopee at the top, followed by the recipient's name, cellphone number and address. Meanwhile, the sender information is at the bottom.
  21. Take the package to the nearest Shopee COD service delivery agent or office, then make delivery.
  22. After the goods are sent, the status in the Shopee application will change to processed.
  23. Typically, wait between 3 and 5 business days for the item to reach the seller. If the seller has confirmed, your money will be returned in the form of ShopeePay credit.

FAQ

Below are the questions and answers that we will discuss, so keep reading the information below

Can you refuse goods during COD?

If the buyer refuses the cash on delivery because he is sure he has not ordered, the courier will notify him via the relevant courier application that the buyer does not feel he has ordered and the goods will be returned to the warehouse to then be sent back to the seller.

What if a Shopee order has been canceled but is still sent?

So the order was canceled but still shipped. Can be canceled if there is confirmation from the seller. When the item arrives, all you have to do is notify that the item has been canceled and the courier can return the item to the seller on Shopee.

Conclusion

Shopee COD stands for Cash On Delivery. If you want to return goods on Shopee COD, you must provide proof in the form of photos or videos. Consumers can return Shopee goods by cash on delivery with the conditions we have explained above, please read.

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Lutfi

Hi, let me introduce myself, Lutfi Hulasoh, I am a writer and techno blogger. I started creating a personal blog writing informative articles about the latest trends and developments in technology. My writing covers a wide range of topics, from mobile applications to artificial intelligence, and I can also provide easy-to-understand explanations to help readers understand complex concepts.