Following are the Refund Procedures for Traveloka, Tiket.com and Pegipegi

Lovata Andrean

Refund Procedure
Refund Procedure

Following are the Refund Procedures for Traveloka, Tiket.com and Pegipegi – Online ordering mechanisms are developing rapidly both in terms of programs and benefits. Every year, the market share for online hotel and travel ticket bookings reaches 63% of the 1,2 trillion US dollars generated by the travel industry.

For example, hotel booking services such as Traveloka, Ticket.com and PegiPegi have been widely used in Indonesia for the past few years. These three programs offer various conveniences for their users, including postponement and refund services. In specific circumstances, users of the three hotel booking services can request a postponement and refund from the hotel that has been requested.

The suspension process can be done directly with the program and takes days to process the refund. Below are the steps to apply for a return via Traveloka, Ticket.com, and PegiPegi.

Traveloka

Cancellations and requests for hotel refunds on Traveloka can be done via the Traveloka website or application, using the following steps:

  1. Open a website or application Traveloka.
  2. Login to your Traveloka account.
  3. Select the "Order" menu then in the "Manage Order" column click "Refund".
  4. Enter the password to continue.
  5. After reading the “Refund Terms & Conditions” check the box to agree, then click “Next Step”.
  6. Select the room you want to cancel, click "Continue".
  7. Upload supporting documents, click "Apply for Refund".

Cancellations and refund requests can be reviewed via “My Refunds” in the “My Account” menu. The refund process takes different time in each country, namely around 14 working days for hotel bookings in Indonesia and 30 working days for hotel bookings abroad.

Tiket.com

Cancellations and requests for refunds for hotel bookings on Tiket.com can be done via the Tiket.com application, by:

  1. Open the application Tiket.com.
  2. Open “My Order” then tap the “Hotel” icon.
  3. Select the hotel booking you want to cancel.
  4. Click the refund button.
  5. Select the reason for the refund, click "Continue".
  6. Read the “Terms & Conditions” then check the box and click “Continue”.
  7. Review the order you want to cancel then click “Continue”.
  8. Enter the 4 digit OTP code sent via email or telephone number registered in the application.
  9. The order status will change to “Processing Refund”.

The cancellation process and refund application can be reviewed via the "My Order" menu. The amount of Refund funds received will vary depending on the policies of each hotel.

Refund funds will be returned according to the payment instrument used to order (credit card, TIX Point, Kredivo or Akulaku). The refund process will be carried out no later than 14 working days after the refund application.

PegiPegi

You can cancel and request a refund for a hotel reservation at PegiPegi using two methods, namely the application and Google Form. The Google Form service has been implemented since early 2020 for orders canceled due to the Covid-19 pandemic.

To refund via the PegiPegi application, the steps are:

  1. Open the PegiPegi application, then log in.
  2. On the "Order" menu, click Refund.
  3. the refund application form.

To refund via Google Form, the steps are:

  1. Open the Google Form link listed on the PegiPegi page.
  2. Enter your personal data and order data listed in the form.
  3. Check the form again, then Click Next.
  4. Read “Cancellation Policy” if you agree, select Yes. Then, click next.

Cancellations and refund requests will be subject to an administration fee of IDR 15.000. Make sure the accommodation you want to cancel is refundable, because there are several accommodations at PegiPegi that are not refundable. Requests for cancellation and refunds should be made 7 days before the date of stay.

source: tirto.id

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Lovata Andrean

Hi, I'm Lovata, I'm not Ai but I am a content writer for SEO, Technology, Finance, Travel, Cooking Recipes and others. I hope this can be useful for all my friends. Thanks